Last updated: 7th September 2025
Polly’s Party Play (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our services, website, and contact channels.
1. Information We Collect
We may collect and process the following types of personal data:
Identity Data: Name(s) of parent/guardian.
Contact Data: Email address, phone number, home/delivery address.
Booking Data: Party date, location, package selection, and any special requirements.
Financial Data: Payment details (handled securely via third-party providers such as PayPal or bank transfer).
Communication Data: Emails, WhatsApp messages, or other correspondence.
We do not knowingly collect data about children.
2. How We Use Your Information
We use your information to:
Process and confirm bookings.
Communicate with you about your hire (including delivery and collection details).
Manage payments, deposits, and refunds.
Send important updates (e.g., changes to terms, cancellations, or safety notices).
Comply with legal obligations (e.g., insurance, tax, or accounting purposes).
We will never sell your data to third parties.
3. Sharing Your Data
We may share your data with:
Service Providers: For example, secure payment processors or website hosting.
Legal & Regulatory Authorities: If required to comply with law or insurance obligations.
All third-party providers are required to respect your privacy and protect your personal data.
4. Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or insurance requirements. Typically:
Booking information: up to 6 years (for tax/insurance records).
General enquiries: up to 12 months.
5. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (where legally possible).
Object to or restrict certain types of processing.
Withdraw consent (where applicable).
Complain to the Information Commissioner’s Office (ICO) if you feel your rights are not upheld.
6. Security of Your Data
We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. However, please note that no method of transmission over the internet can be 100% secure.
7. Cookies & Website Tracking
Our website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies, though this may affect site functionality.
8. Contact Us
If you have any questions or wish to exercise your rights, please contact us:
Polly’s Party Play
📧 Email: pollyspartyplay@gmail.co.uk